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Terms & Conditions

General terms and conditions
for the Online Shop

1. scope of application

a. These General Terms and Conditions (GTC) apply to all contracts and other services of whatever nature and to all written, telephone and online orders placed with TENNIS BASE, Brauentinweg 6, 6713 Ludesch (hereinafter referred to as TEN). By placing an order, you acknowledge these General Terms and Conditions and declare your agreement with them.

2 Order, Delivery, Conclusion of Contract

Orders and deliveries are only possible within Germany and Austria and can only be accepted by persons of full legal capacity. Customers under 18 years of age require the signature of their legal representative. In case of your withdrawal from the contract, TEN is entitled to claim the direct costs of the return shipment; however, TEN reserves the right to exercise this right. Price advantage campaigns as well as customer discounts are only valid until revoked.

Immediately after receipt of your order, you will receive a formal order confirmation by e-mail. This states that TEN has received your order. A contract is only concluded with the acceptance of your order by TEN. This acceptance takes place within 30 days at TEN's discretion either by delivery of the goods or by transmission of a written order confirmation. The notification of receipt of your order shall not be deemed as acceptance of the order. TEN is free not to accept online orders. The decision to do so is at its sole discretion. If TEN does not execute an order, it will immediately inform the customer by e-mail.

TEN is not responsible in case of delivery obstacles in the area of suppliers and producers. If the delivery or the compliance with an agreed delivery time becomes impossible due to circumstances for which TEN is not responsible, TEN's obligation to deliver shall expire. In such a case you will be informed immediately. SWO is therefore entitled to withdraw from the contract if delivery obstacles occur which are not attributable to TEN. Claims for damages are, as far as permissible, excluded in this respect. If TEN is in default with a delivery despite setting a grace period of at least 14 days, you as customer may declare to withdraw from the contract.

The order data is stored in the store and can be viewed under "My Account". After sending the order, an order confirmation will be sent by e-mail to the e-mail address you provided.

Due to the color reproduction of the purchaser's computer, there may be color differences between the colors displayed on the website and the real colors of the models. Therefore, TEN does not guarantee that the colors shown on the website and the real colors of the models match.

3 Payment, Default of Payment, Retention of Title

The purchase price is due for payment within 14 days from the date of invoice. The goods remain the property of SWO until full payment by you. All prices are inclusive of the respective statutory value added tax and plus a flat shipping charge of € 5.90 in Austria and € 7.90 in Germany. Payment can be made by invoice or cash in advance as previously determined by TEN.
If you are in default of acceptance, TEN can either store the goods by charging a storage fee of 0.1% of the invoice amount per calendar day or part thereof and insist on performance of the contract, or withdraw from the contract after setting a reasonable grace period and resell the goods after withdrawal. In case of withdrawal, you have to pay a lump-sum compensation of 25% of the invoice amount in addition to the storage costs. In case of default of payment, TEN is entitled to withdraw from the contract after granting a reasonable grace period and to demand the return of the delivered goods from the customer.

In case of delayed payment, TEN is further entitled to charge reminder fees (up to € 10,00 for each reminder). Subsequently, a collection agency will be commissioned with the collection of the claim. You are obligated to reimburse the collection costs, which result in particular from the Ordinance of the Federal Ministry for Economic Affairs (Federal Law Gazette 141/1996 as amended) on the maximum rates of remuneration due to collection agencies.

4 Right of withdrawal, right of revocation, return shipment

TEN grants you a 14-day right of withdrawal from the day of receipt of the delivery of goods until revocation, if you are a consumer in the sense of the KSchG and have placed an online order. Saturday does not count as a working day. The withdrawal does not have to contain a reason, to meet the deadline it is sufficient to send the goods to the return address indicated on the invoice. The goods must be properly packaged, unused and undamaged, and returned to the address indicated together with the original invoice.

Cancellation and/or revocation must be addressed to:

Brauentinweg 6
6713 Ludesch
Phone: +43 69910294354

The costs for the return are to be borne by the customer.

5. data protection

You agree that the personal data collected in the event of a contract and provided by you to TEN - your name, date of birth, address, telephone number and e-mail address - will be stored and processed in our system and used for the duration of the contract. You agree that your personal data may be included in the customer file of TENNIS BASE and processed in such a manner by TEN and that you may be informed about products, news and price promotions of TEN by mail, e-mail or SMS.

TEN strictly adheres to the Data Protection Act when storing and processing your data. You have a right to free information, correction, blocking and deletion of your stored data at any time. You can contact us in this matter in writing to the e-mail address This right is only limited to the extent that we can suspend the deletion to protect our claims. After receipt of your objection or revocation, your data affected by this will no longer be used and processed for marketing purposes or the further sending of advertising material will be stopped immediately and / or your data will not be passed on for marketing purposes. You have the option of online objection here.

TEN passes on your personal data required for this purpose to the company commissioned by TEN for the purpose and for the duration of the commissioning, for the dispatch of the goods and for the processing of returns. TEN passes on your personal data required for this purpose to the company commissioned by TEN for the purpose and for the duration of the check and avoidance of payment defaults.

TEN does not assume any liability for possible printing errors in the advertising material and data errors in the online store that are based on slight negligence. TEN refers on its pages with links to other sites on the Internet. The following applies to all these links: TEN expressly declares that it has no influence whatsoever on the design and content of the linked pages. Therefore, TEN hereby expressly distances itself from all contents of all linked third-party sites on and does not adopt these contents as its own. This declaration applies to all links displayed and to all contents of the pages to which links lead.

All image rights are held by TEN or its partners. Use without express permission is not permitted.

We use cookies that are stored on your hard drive and can only be read by our server when you re-establish a data connection to our server. The cookies are used to simplify the order process. The customer decides on the deletion of the cookies. You can set your browser to automatically accept cookies, to inform you about the sending of cookies or to exclude the use of cookies.

7. miscellaneous

The place of performance for all obligations resulting from the contract shall be Ludesch. The contract shall be governed by Austrian law to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is - as far as permissible - Feldkirch. Invalidity of any individual provision of this contract shall not result in invalidity of the entire contract. The remaining content of the contract shall remain unchanged. Should individual provisions of these terms and conditions or of the contract concluded with the contracting party be invalid in whole or in part, this shall not affect the validity of the remainder of the contract.

8. provider identification

Brauentinweg 6
6713 Ludesch

Phone: +43 69910294354

Business purpose: Trade with goods of all kinds


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